Frequently Asked Questions

Do you ship internationally?
Yes, we certainly do. We offer free standard shipping on all international orders over $300.00aud. Please be aware that some international shipments may be eligible for additional custom fees and taxes. Any additional charge will be the buyer’s responsibility.

How long will my order take to arrive?
All orders are packaged and sent same day or next business day, unless advised otherwise.

Approximate delivery times are:
Australia Post standard shipping 3-5 business days
Australia Post express shipping 1-3 business days
Australia Post international standard shipping up to 12 business days

These estimated delivery times are shipping only and does not include processing times.
If you require  international express shipping please contact us for a quote.

I'd like to send my order as a gift, can you do gift wrapping?
All orders are packaged in our signature logo boxes and ribbon, gift ready!

Where is my order?
You will receive a confirmation email with your tracking number as soon as your order is dispatched. You will be able to track your order online. If you are having issues with tracking please contact our customer care at info@qhcollection.com.au

What is your return policy?
Due to health reasons we do not refund or exchange earrings

  • Eligible for refund if returned within 14 days of purchase.
  • Refund will be credited to the original payment method
  • Items must be returned undamaged, unused and with all original packaging to be eligible for a refund
  • Items on sale are not eligible for refund
  • Shipping and handling charges are at the expense of the customer and are non-refundable
  • All international customs and duties charges are at the expensive of the customer and are non-refundable. Queens Hour (QHcollection) is not liable for any customs charges on order returned for unpaid customs.

Please note that all refunds can take up to 10 working days to show in your account due to varying processing times between payment providers.

Can I exchange my item?
Exchanges are accepted under the following conditions:

  • I received my order in bad condition
  • I got my size wrong and I’d like to change sizes
  • The product is not what I expected and I’d like to exchange it for another
All products up for an exchange need to be in perfect condition and with no evident signs of being worn, or else we will not be able to proceed with an exchange. It is your responsibility to return the item in the original packaging to ensure the items arrive back at our office in perfect condition. 

In order to organise a refund or exchange, please contact us at info@qhcollection.com


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